Returns and Refund Policy

Returns Policy

A. Cooling off period

Customers in the European Union have the right to withdraw from the purchase of an item within 15 working days of the day after the date the item is delivered.

To cancel your purchase within the 15-working-day cooling-off period:

Kindly inform us by email on psl@onvol.net notifying us of the cancellation.
Immediately upon receipt of the item/s, kindly fill out the accompanying delivery slip citing “contract cancellation” as the reason for the return.
Wrap the item securely in its original packaging or in any other secure packaging together with the delivery slip and send the package to:
Miranda Publishers
139/3 Tower Road
Sliema SLM 08
Malta

so that we receive it within seven working days of the day after the date that the item was delivered to you. Costs for returning the item/s shall be borne by you, unless the item or items were delivered to you in error, or if they are damaged or defective.

In the event that we do not receive the item within one month from the receipt of an email notifying cancellation, we reserve the right to arrange for collection of the item from your residence at your cost.
Upon receipt of the returned item/s we will refund the purchase price for that item together with the item’s standard rate postage charge. Any priority, express or courier component of the postage charge will not be refunded.

B. Returning an item purchased

If for any reason you are not satisfied with a book purchased from www.mirandabooks.com, you may return it to us within 30 days of the date of receipt thereof in its original condition, with any seals intact, and we will issue a full refund for the price you paid for the book. Please note that we will only accept the return of opened items if they are faulty. Upon receipt of the returned item we will notify you via e-mail of your refund and you can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.
All purchases made online must be returned to Miranda Publishers and cannot be returned to any retail outlet.

Miranda Publishers will not accept returns of books purchased from third-party sellers such as other on-line bookshops or retail outlets.
Where you are withdrawing from your purchase between 15 and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.

To apply for a refund:

Complete ‘Returns form’ sent with your purchase giving the reason for the return (In the event that the ‘Returns Form’ has been lost or damaged, kindly send a note detailing the reason for return and your order number).
Wrap the item securely in its original packaging or in any other secure packaging and send the package to:
Miranda Publishers
139/3 Tower Road
Sliema SLM 08
Malta

It is recommend that you use a recorded-delivery service.
Once we have received the package you will receive a notice via email.
We accept returns delivered by hand. Miranda Publishers reserves the right to charge the price of the replacement to the payment card used for the original order if the item is not returned within 30 days of the date on which Miranda Publishers confirms that a replacement will be issued.

C. Exchanging an Item purchased

If the book was damaged in transit, you can return it to us within 30 days of receipt for exchange (We will not exchange items which are not damaged, defective or incorrect).
If the item is defective, you have the right to return it to us within a reasonable period of time for exchange.
If we sent you an item you did not order, kindly e-mail us on psl@onvol.net and we will send the correct item. The incorrect item should be returned to Miranda Publishers within 30 days of receipt.
Where there has been no error on our part, we will not refund the cost of delivery or other services provided to you in connection with your purchase.
Delivery costs for sending a replacement item shall be borne by the customer, unless an exchange is requested owing to an error on our part.

To apply for an exchange:

Complete ‘Returns form’ sent with your purchase giving the reason for the exchange and indicating the desired replacement item (In the event that the ‘Returns Form’ has been lost or damaged, kindly send a note detailing the reason for return and your order number).
Wrap the item securely in its original packaging or in any other secure packaging and send the package to:

Miranda Publishers
139/3 Tower Road
Sliema SLM 08
Malta